PRAGUE APARTMENTS | http://www.prague-apartments.com
GENERAL & BOOKING CONDITIONS
Please read the following conditions, carefully, to avoid possible future misunderstandings. The General conditions at the end are there for your legal safety and ours; and our liability and your security. We really appreciate your interest in our services. We will do our best to find your temporary home in Prague. Please pay attention to the following information.
Booking conditions
Rates
All the rates are obligatory given in local currency CZK (Czech Crowns). All rates shown in other currencies are subject to change depending on daily foreign currency/CZK exchange rate. The total amount in other currency is confirmed at the time of payment.
Vouchers
Vouchers are issued and sent after receiving a definite confirmation. Vouchers include all the details about the service and must be presented at any check-in.
Refunds
Claims for refunds must be made within 30 days of any disputed service. Claims must include full details and documentation. If the claimed service is paid by credit card, a copy of the credit card statement must be enclosed with the claim.
Payment
Deposit for at least one night or credit card guarantee is required at the time of confirmation. Vouchers will be sent after receiving it. This payment is available by credit card:
- on-line, as a part of the booking process,
- off-line: Credit card numbers can be sent via fax number +420 224 990 999.
- by bank transfer or in other ways - please contact our office for assistance. Any balance has to be paid at our office before check-in by credit card (VISA-AMEX-EC/MC) or in cash.
Check-in, check-out
Check-in is specified on the vouchers. Check-in for all apartments is at 14.00. The apartment keys are to be collected at the transfer or in the management office, which is open daily from 8.00 - 22.00 (till 20:00 in low season). You must check-out by 11.00. For another requested check-in/out time let us know in advance.
Cancellations & Changes
Cancellations on the spot on the day of check-in are available due to serious reasons (illness, unsatisfactory service etc.). In this case the deposit will be returned in full. Under other conditions cancellation fees are required (These fees depend on the length of stay and how long forward cancellation was announced).
Services provided at no extra cost:
When you stay in one of our apartments, gas, electricity, hot water, towels, blankets and sheets are included in the price.
Maid service
Obligatory final cleaning and maid service twice a week is included in the price. Daily maid service available on request.
Drink and beverage delivery
This service is provided daily upon client's request. If it's provided on the day of maid service, delivery is free of charge. On any other days we charge 100 CZK per delivery.
Laundry and dry cleaning
This service is provided daily upon client's request. If it's provided on the day of maid service, delivery is free of charge. On any other days we charge 100 CZK per delivery.
Phone
All apartment houses are equipped with a phone connection. The phone is not usually installed for short term rent (less then four weeks). If you wish, please ask for installation at the time of reservation. As for independently situated apartments, there is a possibility of renting a mobile phone.
24 hour emergency service
We provide an emergency service to help clients with unexpected situations on a 24hours a day basis. You can contact us anytime you need help, on phone number: +420-224 990 990.
Free airport shuttle
Complimentary airport/train station pick-up for all apartment bookings over 190EUR/person. Ask for discounted rate per transfer when you stay less than a week.
Baggage transfer
If your flight/train departure is later than the check-out time (generally 11.00), we will collect your baggage and keep them in the management office until transfer time. We provide this service free for 4 star apartments, for all other apartments we charge 250 CZK.
Special facilities provided on request
fax machine, PC, Internet connection etc.
News and trade papers delivery
On request.